Al Barid Bank has sought to reassure customers after online reports suggested a possible data leak.
In a statement published on social media, the bank said preliminary investigations by its technical teams found the data in question was not sensitive. It added the information could not be used to access customer accounts or make payments using bank cards.
The bank said verification work is continuing to identify the source and nature of the data. It stressed that protecting customer information and securing transactions remains a priority.
The announcement follows widespread discussion on websites and social media about a possible breach.
Al Barid Bank is the banking arm of Barid Al-Maghrib, Morocco’s national postal service. Since its launch in 2010, the institution has focused on financial inclusion and serves large parts of the population through the country’s extensive post office network, including rural areas.
Morocco has a regulatory framework for data protection overseen by the National Commission for the Protection of Personal Data under Law 09-08. Banks must report breaches and follow strict rules on how personal data is stored and secured. Public communication about the incident forms part of these transparency requirements.
Cybersecurity threats targeting financial institutions have increased in recent years, particularly phishing and social engineering attacks. These incidents often involve data gathered through fake websites rather than direct intrusions into banking systems. Such information can include names or phone numbers but does not allow direct access to funds.
The issue comes after recent phishing campaigns targeting Moroccan banks, including CIH Bank, where customers received fraudulent messages directing them to cloned websites. Authorities have since increased public awareness efforts.
Bank Al-Maghrib has also strengthened its cybersecurity rules, requiring regular stress testing of banking applications and the use of multi-factor authentication for online transactions. The Al Barid Bank investigation is being monitored under these national standards.
Cybersecurity agencies say banks across the Middle East and North Africa face rising ransomware threats from international groups. Morocco’s Computer Emergency Response Team works with financial institutions to provide alerts and support.
