Since 2015, Morocco has been on a mission to modernize and streamline its import control framework. A strategic overhaul aimed at improving efficiency has led to the simplification of procedures, digitization of control processes, and outsourcing of certain tasks. The results have been impressive, with faster processing times and better oversight of imported goods.
In 2024, authorities handled 128,156 import applications, marking a 6.8% increase compared to 2023. Alongside this rise in activity, average processing times saw significant reductions. Documentation processing time dropped to just 0.86 days—a 0.27-day improvement over the previous year—while physical inspections of goods were completed in an average of 2.13 days, down by 0.57 days. These improvements reflect Morocco’s drive to streamline administrative procedures while maintaining stringent compliance checks.
The intensified control measures led to 7,101 sample tests being conducted, a 5.5% increase from the previous year. Out of these, 798 cases of non-compliance were identified, resulting in the rejection of over 5,583 tons of goods. Key product categories flagged for non-compliance included textiles, construction materials, electrical devices, automotive parts, and gas appliances. These efforts underline the government’s commitment to safeguarding consumer safety and ensuring that imported goods meet high-quality standards.
A major milestone in Morocco’s digital transformation was the launch of a new platform on December 2, 2024, dedicated to issuing compliance certificates for goods at their point of origin. Within two weeks, the platform had already processed 30 certificates, demonstrating its potential to revolutionize import procedures.
Further innovations are underway in partnership with Portnet.ma, including the development of a digital tool for managing physical inspections and a platform to facilitate the issuance of import permits. These initiatives aim to boost traceability and ease the bureaucratic burden on businesses.
Improving communication with businesses has also been a priority. Since 2022, importers have had access to an online platform to submit complaints. In 2024, the platform registered 2,261 complaints, 1,898 of which were resolved. Unfounded or out-of-scope claims were classified, reflecting efficient case handling by authorities.
Morocco’s 2024 National Control Plan brought together multiple authorities to bolster consumer protection efforts. Over 25,280 inspections were carried out under laws 31.08 and 24.09, resulting in 380 official reports. Additionally, mixed inspection commissions led by regional governors conducted more than 330,000 visits, issuing 15,300 further reports.
These coordinated efforts have established a robust system that balances trade facilitation with stringent safety and compliance measures. As Morocco continues to modernize, businesses and consumers alike stand to benefit from more efficient and transparent oversight processes.
