Teleperformance, under the leadership of Moulay Hafid Elalamy, has announced a strategic partnership with Sanas, a cutting-edge company specializing in real-time speech enhancement. This collaboration aligns with Teleperformance’s ambitious growth strategy, as the company continues to invest heavily in artificial intelligence to revolutionize customer experience and strengthen its global footprint.
As the exclusive distributor of Sanas’ technology, Teleperformance is expanding its service offerings with an innovative solution designed to enhance communication. The group’s €13 million investment in Sanas underscores its commitment to disruptive innovation. The goal of this alliance is to refine Sanas’ platform and tailor it to the needs of Teleperformance’s experts worldwide.
At the heart of this partnership is a shared vision: delivering a smoother and more intuitive customer experience. Sanas’ technology modifies accents in real time, significantly improving comprehension and the fluidity of interactions. Early results indicate a notable boost in customer satisfaction, faster issue resolution rates, and improved processing efficiency.
Sharath Keshava Narayana, President and Co-founder of Sanas, sees this partnership as a testament to the synergy between artificial intelligence and human connection. By integrating this technology, Teleperformance reinforces its “High Touch-High Tech” model, blending human expertise with cutting-edge innovation to provide superior services.
This agreement marks a new milestone in Teleperformance’s transformation under the influence of Moulay Hafid Elalamy. By embracing AI-driven advancements, the company is not only redefining customer service standards but also cementing its position as a global leader in the industry.
