The National Railways Office (ONCF) announced on Friday the implementation of new measures aimed at enhancing train travel.
“In continuation of previously launched measures to improve the travel experience by enhancing service quality at stations and onboard trains, ONCF is working to reduce station queues and make ticket purchasing more accessible, flexible, and smooth through new actions,” stated an official release from the Office.
One key initiative is the introduction of an online seat selection feature. Since the end of July 2024, passengers can now choose their preferred seats online for free on AL boraq and AL Atlas trains. This new feature allows travelers to select their favorite seats directly from the website “www.oncf-voyages.ma“, ensuring a more personalized and comfortable journey.
Customers can opt to sit in the upper deck or lower deck (available on AL Boraq), with seating options for individual travelers including window seats, aisle seats, or isolated seats in first class, according to the release.
For families or groups of friends, there are options to select face-to-face seating arrangements of four seats, side-by-side duo seats, or opposite duo seats.
Additionally, passengers can book seats next to someone who already has a ticket by providing their details during the reservation process to secure the closest available seat.
Moreover, ONCF introduced flexible pricing starting August 4, 2024, on the Casa – Rabat route, enabling a better distribution of demand across the various types of trains serving this route, including TNR, Al Boraq, and Al Atlas. This strategy aims to balance occupancy rates among different train types, offering passengers the choice of train and fare that best suits them, and reducing peak-time overload on TNR for enhanced comfort and service quality.
For example, for the Casa – Rabat journey in second class, customers can choose between three fares: 40 DH on AL Atlas, 45 DH on TNR, and 60 DH on AL Boraq.
Concurrently, this approach will keep subscription prices unchanged on all routes, encouraging frequent travelers to choose from weekly, monthly, quarterly, or annual plans, offering discounts up to 60%, streamlining station processes, and easing ticket counter queues.
Through these actions, ONCF reaffirms its ongoing commitment to providing high-quality service and optimizing resource use to improve the travel experience for its customers.
