Morocco has firmly established itself as a leading destination for international call centers, according to a report by “Parada Visual.” This success is built on a foundation of a young, educated, multilingual, and skilled workforce, state-of-the-art digital infrastructure, and a competitive economic environment.
The dynamic call center sector now represents 5% of Morocco’s national GDP and was responsible for generating 17% of new jobs in 2022. Moroccan operators’ proficiency in languages such as French, Spanish, Arabic, and English enables them to effectively communicate with a global clientele.
Beyond these human assets, Morocco offers a business-friendly environment with attractive free zones, political stability, and cultural proximity to Europe. These factors collectively make the kingdom a preferred choice for companies looking to outsource their customer service operations.
The Parada Visual report also highlights the importance of Morocco’s political and cultural stability, ensuring a safe and predictable environment for businesses. The geographic closeness to Europe and the French cultural influence further ease the adaptation process for foreign companies.
As a result, Morocco stands out as a key player in the global contact center sector, thanks to its multilingual talent pool, modern infrastructure, competitive costs, and business-friendly environment. The country continues to attract international companies seeking efficient and reliable customer service solutions.
