Morocco has introduced a new digital platform to make it easier for people to send in complaints and feedback about the public health system.
The Minister of Health and Social Protection, Amine Tehraoui, launched the upgraded “Chikaya Santé” system on Monday, 13 April in Rabat.
The platform brings all health complaints into one place instead of being scattered across hospitals and offices. Officials say the goal is to make the system faster, clearer and more responsive.
It is part of wider health reforms and supports Morocco’s long term plan to improve public healthcare services.
People can submit complaints through several ways, including a website (www.chikayasante.ma), a phone and WhatsApp line (0801 00 53 53), SMS and email.
The system is managed by a national centre with over 20 staff trained to listen to patients and help guide their cases.
Authorities say simple complaints should now be handled within 48 hours, while more complicated cases should be solved within seven days.
Each complaint gets a tracking number so users can follow its progress. If deadlines are missed, cases can be automatically escalated to higher levels, up to national inspectors. Hospitals and regional managers will also be monitored through digital dashboards.
Officials say the platform will also help the ministry spot repeated problems, such as shortages or delays, and fix them more quickly.
Part of bigger health changes
The system is part of Morocco’s wider health reform plan running from 2025 to 2030 and the rollout of a new health law.
The changes follow long-standing calls from King Mohammed VI for major improvements in the health sector, which were made more urgent during the COVID-19 pandemic.
It also comes as Morocco expands Universal Health Coverage, known as AMO, which has brought many more people into the public health system and increased demand on hospitals.
Before this system, complaints were often handled separately by different hospitals, making it hard for the ministry to track problems across the country.
The new platform is meant to fix that by using one system for all complaints, automatic case routing, and clearer accountability for hospitals and regional health groups.
Other related reforms
The launch comes alongside other changes, including hiring thousands of new health workers for rural areas and rolling out a national digital medical records system so doctors can access patient history more easily.
A new law has also given more power to regional health groups, meaning more decisions are now taken locally.
