Outsourcia, a major player in outsourced customer relations, is expanding its footprint with the acquisition of SoMezzo, a French company specializing in Business Process Outsourcing (BPO). This strategic move strengthens Outsourcia’s presence in both the European and Tunisian markets while reinforcing its hybrid model, which balances client proximity with operational efficiency.
This marks Outsourcia’s sixth acquisition, bringing in a well-established company known for its expertise and agility in omnichannel customer relationship management. Founded in 2005 and formerly a subsidiary of Groupe 3 Suisses, SoMezzo has built a strong reputation as a trusted partner for French businesses seeking tailored outsourcing solutions.
“We are excited to welcome SoMezzo’s team into our group. This acquisition is a key milestone in our ambition to lead the mid-market outsourcing sector. Together, we will accelerate the shift toward a more personalized and optimized customer experience, leveraging artificial intelligence,” Outsourcia’s management stated.
The integration of SoMezzo paves the way for new growth opportunities. For Christophe Bouyssonnade, President of SoMezzo, this partnership represents a significant step forward: “Joining Outsourcia allows us to maximize our growth potential and accelerate our international expansion while staying true to our core identity. We share common values of agility and innovation, which will ensure a smooth integration and bring substantial benefits to our clients and employees.”
With nearly 1,000 employees across France and Tunisia, SoMezzo will gain access to Outsourcia’s extensive network and expertise, further enhancing its service offerings to meet the growing demand for outsourced customer management and experience optimization.
Outsourcia, which generates €58.8 million in revenue and operates in four countries—France, Morocco, Tunisia, and Madagascar—continues to anticipate market trends. Its recent launch of “OutsourcIA LAB,” dedicated to generative AI, underscores its commitment to revolutionizing customer interactions through cutting-edge technology.
This acquisition reaffirms Outsourcia’s determination to establish itself as an independent leader in the outsourcing industry and drive international expansion by capitalizing on complementary expertise.
